The Impact of Servant Leadership on Employee Performance mediated by Employee Loyalty and Employee Satisfaction: a case study of Pt. Garuda Totalindo Jaya

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Wibowo, Willy Budi (2019) The Impact of Servant Leadership on Employee Performance mediated by Employee Loyalty and Employee Satisfaction: a case study of Pt. Garuda Totalindo Jaya. Graduate thesis, Sekolah Tinggi Bisnis IPMI.

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Abstract

ABSTRACT This study aims to investigate the relationships among variables of servant Icadership, employee loyalty, employee satisfaction, and employee performance in the context of a family business in Indonesia. This study applies a quantitative approach with empirical evidence obtained from the entire employees of PT. Garuda Totalindo Jaya, a family-owned supplier of spare parts company as the case study. For the analysis technique, this study uses Partial Lcast Square (PLS) Structural Equation Modeling (SEM) as a program to run the collected data from 71 respondents during the period of July 2019. The findings of the study show that servant leadership has positive impact on employee loyalty and employee satisfaction; employee satisfaction has a positive impact on employee loyalty; and employee loyalty has a positive impact de employee performance. This study expands the knowledge on human resources in the context of family business in Indonesia. It should be beneficial for both the reseller and also the company itself. Moreover, it can give another exposure of the future research to study more variables in leadership theory. Keyword. Employee Loyalty, Employee Satisfaction, Employee Performance, Family Business, Servant Leadership.

Item Type:	Thesis (Graduate)
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management H Social Sciences > HG Finance H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions:	Thesis > Master of Business Administration
Depositing User:	Putri Dwi Novia
Date Deposited:	17 Jan 2020 07:23
Last Modified:	17 Jan 2020 07:23
URI:	http://repository.ipmi.ac.id/id/eprint/406

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