Items where Author is "Nurismartian, Roby"
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Article
Nurismartian, Roby and Sembel, Roy (2020) The Mediating Role of Satisfaction in the Relationship between Service Quality and Loyalty: Case Study in PT Asuransi XYZ Indonesia. International Journal of Business Studies, 4 (1). pp. 46-55. ISSN 2580-0132
Thesis
Nurismartian, Roby (2019) The Mediating Role Of Satisfaction In The Relationship Between Service Quality and Loyalty Case Study In PT Asuransi XYZ Indonesia. Graduate thesis, Sekolah Tinggi Bisnis IPMI.