Items where Author is "Nurismartian, Roby"
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Nurismartian, Roby and Sembel, Roy (2020) The Mediating Role of Satisfaction in the Relationship between Service Quality and Loyalty: Case Study in PT Asuransi XYZ Indonesia. International Journal of Business Studies, 4 (1). pp. 46-55. ISSN 2580-0132
Nurismartian, Roby (2019) The Mediating Role Of Satisfaction In The Relationship Between Service Quality and Loyalty Case Study In PT Asuransi XYZ Indonesia. Graduate thesis, Sekolah Tinggi Bisnis IPMI.