Adaptive leadership framework on employee resilience, Employee engagement, and Employee turnover: a case study at a multifinance.

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Samosir, Cristina (2025) Adaptive leadership framework on employee resilience, Employee engagement, and Employee turnover: a case study at a multifinance. Graduate thesis, institute ipmi.

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Cover - Cristina Maghdalena Flowerenci Samosir.pdf
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Chapter 1 - Cristina Maghdalena Flowerenci Samosir.pdf
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Chapter 2 - Cristina Maghdalena Flowerenci Samosir.pdf
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Chapter 3 - Cristina Maghdalena Flowerenci Samosir.pdf
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Chapter 4 - Cristina Maghdalena Flowerenci Samosir.pdf
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Chapter 5 - Cristina Maghdalena Flowerenci Samosir.pdf
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Refference - Cristina Maghdalena Flowerenci Samosir.pdf
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Thesis final with approval.pdf
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Abstract

This study examines the implementation of adaptive leadership on employee resilience, engagement, and turnover within the multifinance industry, focusing on PT Wahana Ottomitra Multiartha Tbk. (WOM Finance). The research addresses the challenge of high employee turnover exceeding 25% annually, posing significant risks to organizational stability, operational costs, and productivity. Using a single case study approach, the study investigates how adaptive leadership from the managers, such as distinguishing formal authority and informal leadership, can mobilize resources to face tough challenges and encourage their team to solve problems instead of leaving them and listening to their teams even from the lowest level of position. Adaptive leadership behavior is also demonstrated when Branch Managers can differentiate technical challenges from adaptive challenges so that leaders can engage all teams by encouraging problem-solving through collaboration and coaching their teams to find different perspectives in creative and innovative ways, which also can increase employee resilience and engagement, ultimately reducing employee turnover rates. In-depth interviews with Branch Managers and Function Head level at WOM Finance reveal key insights into how adaptive leadership fosters collaboration, problem-solving, and employee retention. The findings highlight adaptive leadership in Branch Managers at WOM Finance reduces employee turnover by fostering collaboration, empowerment, and innovation, leading to a more stable workforce. Additionally, employee engagement plays a crucial role in retention, while resilience alone is insufficient, and factors like organizational fit and work environment also influence turnover. The study provides strategic recommendations for multifinance companies to enhance workforce retention and performance through effective leadership practices.

Item Type: Thesis (Graduate)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Thesis > Master of Business Administration
Depositing User: sandra margaretha
Date Deposited: 19 May 2025 04:54
Last Modified: 19 May 2025 04:54
URI: http://repository.ipmi.ac.id/id/eprint/2727

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