Items where Author is "Firmansyah, Ferry"
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Ruswandi, Eddy and Firmansyah, Ferry and Karyani and Winarto, Mahwi and Anugrah, Oky and Ranie, Pillar Adrianto and Joelhaswin, Yuandri (2005) Analysis of Measurement on Employee Satisfaction and Guest Satisfaction at Hotel Crown Plaza Jakarta. Project Report. Sekolah Tinggi Manajemen IPMI, Jakarta. (Unpublished)