The mediating role of digital readiness on the effect of behavioral intention to use on actual system usage : an evidence at PT XYZ's toll road maintenance project

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Arianti, Dyah Indra (2023) The mediating role of digital readiness on the effect of behavioral intention to use on actual system usage : an evidence at PT XYZ's toll road maintenance project. Graduate thesis, Sekolah Tinggi Manajemen IPMI.

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Dyah Indra Arianti - The mediating role of digital readiness on the effect of behavioral intention to use on actual system usage an evidence at PT XYZ's toll road maintenance project.pdf
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Abstract

PT XYZ as a service provider that specializes in toll road maintenance will be affected by the increasing length of toll roads. The use of information technology will increase productivity in carrying out maintenance work. However, the company has not implemented information technology optimally, even though many software related to the construction industry have been released. The implementation of construction IT also considers the readiness of its employees, which is still dominated by senior employees who tend to take longer to learn construction IT. Little has been known about the mediating effect of the digital readiness (DR) in the technology acceptance model (TAM) framework. The objective of the study is to analyses the relationship between variables and the mediating effect of DR in the TAM framework. The sample taken is the managers in PT XYZ and its vendors, using non-probability, and purposive sampling. The sample size was 100 collected during July to Aug 2022. The data analyzed based on partial least squares modelling using SPSS v25 and Smart PLS4. The result indicated all the 7 hypotheses accepted, and the indirect relationship between BIU to DR to ASU is not as high as the direct relationship between BIU to ASU. So it can be concluded that the role of DR is a partial mediating variable. This mediating role has never been studied and is novelty to TAM framework and in the context of toll road maintenance company. The practical implication is the manager to consider digital readiness to increase employee performance.

Item Type: Thesis (Graduate)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Thesis > Master of Business Administration
Depositing User: Dede Faujiah
Date Deposited: 21 Feb 2023 07:20
Last Modified: 21 Feb 2023 07:20
URI: http://repository.ipmi.ac.id/id/eprint/1821

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